Refund
Policy.

Most digital marketplaces — Etsy included — list digital downloads as final sale because once a buyer has the file, the transaction can't really be undone. We follow the same logic, but we also know how it feels to buy a widget that won't load on your scene. So we offer a 14-day technical-issue refund window and a 7-day no-questions-asked window for anything we can verify wasn't downloaded yet.

If the file is broken, won't open in the listed software, doesn't match the description, or has a bug we can't fix within 72 hours, we'll refund 100% of what you paid. No restocking fee, no 'store credit only.' You have 14 days from the purchase date to flag the issue.

Changed your mind? Bought the wrong pack by accident? If the file hasn't been downloaded yet (we can verify this in our system), we'll refund the full amount within 7 days of purchase. Once the file is downloaded, this option is no longer available — that's the part Etsy doesn't do, but we do.

Refunds aren't available when the file works as described, has been downloaded, and you simply prefer a different style. Same for issues caused by streaming software bugs outside the asset itself, custom modifications you made and want reverted, or requests filed more than 14 days after purchase.

Email hello@digitalscenary.com with your order number and a one-line description of the issue. Screenshots or a short clip of the bug help us troubleshoot faster. Refunds are processed within 3 business days back to your original payment method.

Cancelling and refunding are different things, and the first is what most people actually want. CANCELLING: do it any time from the Subscription tab of your account, or from the billing portal linked in any receipt. It stops every future charge immediately, and you keep full access until the end of the period you already paid for — so cancelling on day 2 of a month still leaves you the other 28 days. No fee, no email required, no retention call. REFUNDS: a period you have used is not refundable, because hosted access is consumed as it runs. But if you were charged for a period you did not use at all — a renewal you did not notice and did not log in during, or a duplicate charge — email us within 14 days of that charge and we will refund it in full. Yearly plans cancelled within 14 days of the first charge are refunded in full if you have not used the hosted widgets in that time. If a free trial converted to a paid plan and you tell us within 7 days that you did not intend it, we refund that first charge. Trial periods themselves are never charged, so there is nothing to refund from them.

Bundles refund as a whole — we don't split partial refunds out of a discounted pack. Items bought during a flash sale are eligible for the same 14-day technical refund as full-price items; the 7-day change-of-mind window does not apply to discounts greater than 40% off.

Please email us before opening a chargeback with your bank. We answer within 24 hours and resolve almost everything directly — chargebacks just freeze your account and slow the process for both of us.